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Senior Service Designer

We are looking for an empathic and driven designer who wants to join us on an exciting journey, building a platform that will support patient driven research for better drugs, health and prevention!


Why is there a need for Elsa’s services and your contribution?

Because there is no individualised treatment support for patients with chronic diseases to optimise their quality of life based on scientific evidence.

We support patients by combining their own real world data with unique data from the world’s most prominent research on chronic diseases.

Our combination of features and data will help the patients change their lifestyles to get optimal treatment results and live a healthier life.


On a day-to-day basis, you will

  • Engage with patients, patient organisations, caregivers, scientists and people from the pharmaceutical industry
  • Perform and analyse design & user research
  • Come up with concepts, features & functions and test them in a relevant manner
  • Co-create with all your team buddies


You probably have

  • Expertise and deep knowledge of service design tools and methods
  • Extensive experience in user research techniques and analysis, e.g. interviews, contextual inquiry, customer journey analysis and mapping
  • A proven ability to design high-level concepts as well as detailed wireframes, supported by research
  • The right mind for solving complex problems
  • A clear idea of how design makes an impact and how to measure it
  • Excellent communication skills
  • An outstanding ability to facilitate workshops and teamwork
  • A minimum of 5 years’ experience of applying service and user experience design, preferably within healthcare, life science or pharma


It would be amazing if you have

  • Experience from developing new service propositions
  • The ability to develop skills and mentoring colleagues in the service design practice


You need to be

  • Fluent in Swedish and English


Keywords: Contextual Interviewing, Empathy Mapping, Ideation, Patient Journey Mapping, Jobs To Be Done, Value Proposition Mapping, Sketching

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Why work with us?

Elsa values

Practice self care – take care of your mental and physical health

Listen – Sense, signal and act

Patient first – be brave

Apply science


Elsa offers

  • 36h work week

  • Employee stock options

Already working at Elsa?

Let’s recruit together and find your next colleague.


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